Lifecycle Operations Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Fay

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Fay is a health tech company dedicated to providing accessible nutrition counseling through a network of board-certified dietitians covered by various insurance plans. They connect clients with nutrition specialists tailored to individual dietary needs such as diabetes, eating disorders, and general health and wellness. Fay aims to make nutrition services affordable and convenient, allowing clients to meet virtually or in-person with a dietitian who creates personalized meal plans and health strategies.

📋 Description

• Write and send 2-3 marketing emails/month • Execute daily SMS outreach to warm leads using Metabase, Customer.io, Front, and Zapier workflows • Manage inbound replies, respond to patients, and escalate issues appropriately • Track performance (responses, conversions, opt-outs) and maintain data hygiene • Collaborate with Growth, Ops, Marketing, and Support to improve lifecycle flows • Support iterative testing of cadence, copy, and follow-up strategies

🎯 Requirements

• 1–3 years in lifecycle operations, growth ops, CRM, or similar roles • Hands-on experience with tools like Front, Google Sheets/Excel, Zapier, Customer.io, or no-code automation • Strong written communication and attention to detail • Comfortable owning operational processes end-to-end • Able to strategize, market and speak to multiple audiences — from doctors to leads to employees of partner companies • Healthcare or lifecycle experience is a plus

🏖️ Benefits

• Competitive salary • Remote-friendly culture