Operations Associate

🔥 10 minutes ago

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Feather

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

Insurance • Finance

Feather is a modern insurance company offering a variety of private and public health insurance products and other types of coverage, including liability, dental, life, disability, and pet health insurances. Focusing on transparency and flexibility, Feather aims to simplify the insurance experience for expats and other customers by providing all necessary services in one app, ensuring policies evolve with the user's lifestyle. With a strong customer support system and an intuitive online platform, Feather offers a hassle-free, paperless insurance experience with fast and clear sign-ups and policy management. By integrating personal advice and comprehensive recommendations through their platform, Feather aims to help customers find and understand their insurance needs effectively.

📋 Description

• Answer customer queries through email and calls • Effectively deal with customer issues • Answer customers within one working day with the team • Respond to urgent requests within one hour during working hours with the team • Communicate with insurance partners as necessary • Complete manual tasks such as policy purchases, claim submissions, cancellations, and more

🎯 Requirements

• Careful and detail-oriented when completing repetitive tasks • Comfortable following instructions and established processes in day-to-day operations • Outstanding customer service skills • Ability to recognize urgent matters and prioritize / balance customer inquiries • Fluent in Business English • Exceptional interpersonal and communication skills • Not needed, but nice to have: Experience in customer support and/or insurance • Fluency in German, with the ability to communicate clearly in a professional context • Personal experience as an expat living in a country away from home

🏖️ Benefits

• €1,200 annual learning budget. You can spend this on educating yourself: books, conferences, classes, etc. • €500 office furnishing budget. On top of all the company equipment that you'll be getting (MacBook, Monitor…), you'll be able to spend €500 on a nice and comfortable home office setup.