Customer Service Representative

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Assist customers with pre/post-sale questions and basic installations • Receive calls, emails, and web chats from customers • Guide and assist customers effectively • Follow guidelines and ensure timely follow-ups • Utilize Customer Relationship Management through Salesforce CRM and via phone • Demonstrate excellent customer service and resolve concerns or questions • Identify and escalate priority issues • Provide website support and troubleshoot issues • Provide pre and post order support for Ferguson.com guest customers • Actively seek opportunities to enhance processes

🎯 Requirements

• Customer service experience preferred • Strong communication skills • Ability to read, write, comprehend, and compose professional emails • Able to manage time, priorities, and workload both independently and with supervision • Demonstrate reliability, punctuality, and consistency • Exhibit a high level of integrity and professionalism • Capacity to quickly learn company systems, platforms and processes • Skilled in digital literacy, including Microsoft Office • Salesforce experience a plus

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities