ITSM CMDB Administrator – Device42

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $5.4k - $9.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Serve as the CMDB Owner and Subject Matter Expert • Act as the primary point of contact for CMDB-related initiatives • Provide proactive and transparent communication on CMDB initiatives • Lead CMDB governance efforts, ensuring data integrity and usability • Design, implement, and maintain automated CMDB discovery processes • Drive CMDB maturity by identifying data quality gaps • Collaborate with technical teams to establish accurate service relationships • Develop and support ITSM applications and integrations • Troubleshoot complex issues related to CMDB and related technologies • Create and maintain comprehensive documentation and governance frameworks • Deliver training and mentorship to technical teams

🎯 Requirements

• 5+ years of hands-on CMDB administration and governance experience • expertise in CMDB architecture, data modeling, CI relationships and service mapping • solid experience with Device42 discovery and data reconciliation • experience integrating and maintaining CMDB data across ServiceNow and other platforms • understanding of ITIL processes related to configuration management • experience designing CMDB integrations and automation solutions • proficiency with Microsoft Office products and technical documentation tools • Bachelor's degree in information systems, Computer Science or equivalent work experience.

🏖️ Benefits

• health, dental, vision • paid time off • life insurance • 401(k) with a company match • mental health coverage • gender affirming benefits • family building benefits • paid parental leave • associate discounts • community involvement opportunities