Senior Manager – Learning Experience Design

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

💵 $9.9k - $15.8k / month

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Develop and implement a strategy for using AI to enhance learning delivery, content design, and effectiveness • Drive the shift from traditional destination learning to contextual, in-workflow learning experiences • Define how learning platforms, AI tools, and content are orchestrated to deliver a seamless, intuitive learner experience • Partner with HR Technology / HRIS / HR Ops to ensure systems are connected, scalable, and aligned to deliver an optimized learner experience • Establish governance for learning tools, content platforms, and AI-enabled solutions • Translate emerging AI capabilities into practical use cases that improve how learning is created, delivered, and applied on the job • Lead the adoption of AI-enabled workflows that improve speed, consistency, and quality of learning outputs • Enable teams to effectively use AI in analysis, design, and development of learning experiences • Identify and scale repeatable approaches that embed learning into day-to-day work and reduce reliance on formal training • Lead the evolution from traditional instructional design to modern learning experience design • Establish standards for performance-based, learner-centered design and agile development • Define how different modalities are used to drive outcomes • Improve design quality and throughput through consultation, design thinking, modern templates, tools, and workflows • Coach and upskill teams on how to act as learning partners, driving contemporary and AI-enabled practices • Create frameworks for when to build, buy, curate, or outsource learning solutions • Assess vendors and partners for strategic fit, cost, speed, and quality • Manage key vendor relationships aligned to learning experience and content strategy • Define success metrics for learning effectiveness • Work with Academy Impact & Insights counterpart to leverage data and stakeholder feedback to continuously improve learning effectiveness • Provide clear, executive-ready updates on progress and impact

🎯 Requirements

• 7+ years of experience in learning and development, instructional design, digital learning, or related roles. • Strong understanding of instructional design, learning experience design, and performance-based learning. • Experience applying AI/GenAI to learning (content creation, personalization, workflow integration). • Ability to lead cross-functional initiatives and influence across technical and business stakeholders. • Working knowledge of LMS/LXP platforms, with focus on optimizing usage vs. administration. • Strong communication and ability to translate complex concepts into practical solutions. • Strong leadership skills. • Ability to travel occasionally to corporate offices or training opportunities.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities