Senior Account Manager, Gas & Convenience

November 24

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Fetch Rewards

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eCommerce • Retail • Marketing

Fetch Rewards is a company that operates America's Rewards App, leveraging the power of Fetch Points to drive consumer behavior and engagement across various industries, including Consumer Packaged Goods (CPG), retail, and restaurants. By offering custom-fit marketing solutions, Fetch helps brands increase sales, improve retention, and build lifelong consumer loyalty without relying on discounts. The platform offers dynamic in-app offers based on verified shopping behavior, designed to inspire specific business outcomes and increase customer engagement. Fetch Rewards partners with major brands and retailers, providing a robust data-driven approach to enhance buying frequency and customer retention.

501 - 1000 employees

Founded 2013

🛍️ eCommerce

🛒 Retail

💰 Debt Financing on 2022-04

📋 Description

• Own individual revenue targets and contribute to pod revenue goals. • Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner. • Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team. • Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies. • Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported. • Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests. • Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager. • Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency. • Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors. • Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks. • Collaborate closely with your sales counterpart to drive upsells and expand Fetch’s share of partner budgets using data and trend analysis. • Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making. • Work with limited oversight to ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities. • Translate data and performance trends into clear, actionable recommendations for clients. • Independently prepare and deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action. • Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant. • Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency.

🎯 Requirements

• 5+ years of experience in account management, partnerships, sales support, or a related field • Direct industry experience in digital media, advertising, or consumer data • Experience supporting renewals, upsells, and client growth conversations • Strong organizational and execution skills with the ability to manage multiple priorities • Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes • Strong communication and collaboration skills • Comfort working in dynamic or evolving environments.

🏖️ Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth. • 401k Match: Dollar-for-dollar match up to 4%. • Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets. • Continuing Education: Fetch provides ten thousand per year in education reimbursement. • Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. • Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. • Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. • Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more! • Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.