Customer Service Agent, Dutch – Afternoon Shift

🔥 23 hours ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fever

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

💰 $110M Venture Round on 2023-01

Entertainment • B2C • Tourism

Fever is a company that curates memorable experiences, focused on live entertainment and cultural events, in major cities across the world. Known for offering exclusive and unique experiences such as Candlelight Concerts and the Van Gogh Experience, Fever operates in over 200 major cities and supports users in 11 languages. Its app is highly rated in the live entertainment industry, providing users easy access to events and experiences. Fever also offers 24/7 support and a variety of ways to engage with and book events, making it a go-to platform for people looking to explore popular and cultural events globally.

📋 Description

• Provide customer service by email, phone, or social media to solve incidents • Manage incoming calls, chats, and customer service inquiries • Provide accurate, valid, and complete information using the appropriate methods/tools • Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Engage customers proactively • Perform parallel work for the Operations Department when incident resolutions are not constant

🎯 Requirements

• Excellent interpersonal and communication skills • Decisive and organized • High or Native Dutch level and fluent in Spanish or English • Previous experience with a ticketing system is a plus; Zendesk desirable • Candidates must reside in Spain

🏖️ Benefits

• Working comfortably at home (100% remote) • Full-time job • Resources necessaries for the daily job • Job growth inside our amazing company • Very good team atmosphere • 40% discount on all Fever events and experiences • Health Insurance • Gympass • Possibility to receive in advance part of your salary by Payflow