Customer Support Specialist – French Market

Job not on LinkedIn

🔥 0 minutes ago

🇪🇸 Spain – Remote

💵 €19k - €23k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Support users by providing solutions and helpful resources about Metricool’s tools and social media functionality • Provide an excellent chat support experience • Accompany clients and resolve platform-related doubts and questions • Introduce users to the platform’s benefits for their daily work • Explain available plans and recommend suitable options • Collect customer feedback to improve services and proactively suggest platform improvements • Provide internal support by managing incident reports and requests from other departments • Collaborate with colleagues to create and update support resources for enterprise tools • Build strong internal relationships and align customer inquiries with the team • Work with the team to understand objectives and unblock situations • Collaborate with other areas to brainstorm and develop materials • Learn team, industry, and processes during onboarding; work autonomously and contribute ideas within the first three months

🎯 Requirements

• Based in Spain • Previous experience in Customer Support or a similar customer service position • Degree in Digital Marketing or a similar field (ideally) • Availability to work from 10:00 am to 19:00 pm with a one-hour break • Fluent/Advanced French and English • Fluent/Advanced Spanish is a plus • Digital marketing knowledge (nice to have) • Basic programming knowledge (nice to have) • User-focused approach through active listening, empathy, and patience • Effective communication skills • High level of self-management and incident resolution • Strong organization, time management, and multitasking abilities • Ability to collaborate across different departments

🏖️ Benefits

• 100% remote work environment • Necessary equipment provided for home workspace • Annual meetups • Competitive salary package • Professional development plan and career guidance • Language lessons