Customer Care Manager

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ValueNet Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏥 Healthcare

🛡️ Insurance

📣 Marketing

Healthcare • Insurance • Marketing

ValueNet Group is a provider of comprehensive HR solutions focused on employee benefits. Their platform, ValueNet, offers a multi-flex benefits portal that allows employees to select from a wide array of flexible benefits tailored to their needs, such as leasing options, bonuses, and health allowances. With over 22 years of experience, ValueNet integrates modern technologies, including AI, to streamline benefit processes and improve employee satisfaction and employer branding. They offer an all-inclusive service that caters to HR departments, incorporating legal and compliance services, and providing a customizable and automated digital solution for managing benefits and payroll integration.

📋 Description

• Coordinate communication and collaboration between internal departments and customers • Ensure a harmonious and consistent customer experience • Build and maintain long-term customer relationships through regular personal communication • Identify individual customer needs • Ensure the sustained satisfaction of companies and their employees • Proactively inform customers about new benefits, developments, and opportunities for optimization • Continuously expand the benefits offering • Implement innovative bonus models

🎯 Requirements

• Completed degree in business administration or a comparable qualification • At least two years of professional experience • Ideally, experience managing key accounts, in project management, or in Customer Success Management • Strong service and customer orientation • Empathy, assertiveness, and excellent communication skills • Independent and solution-oriented approach to work • Strong planning and coordination skills • Fluent German and English, both written and spoken

🏖️ Benefits

• Flexible working hours • Modern office in Fuerteventura or remote work from the Canary Islands • Up to four weeks of EU workation per year • Flights and accommodation provided if choosing Munich as the workation location during the EU workation • 30 days of annual leave • Permanent employment contract • Private supplementary health insurance • Above-average salary compared with local market standards • Support with obtaining an NIE number and handling administrative procedures • Friendly local team • Exciting and varied responsibilities • Scope for creative ideas and autonomous work • Excellent opportunities for professional development