JamesEdition
11 - 50 employees
đ Automotive
âď¸ Travel
đ Real Estate
đ° Venture Round on 2017-01
Automotive ⢠Travel ⢠Real Estate
JamesEdition is the worldâs largest luxury marketplace, established in 2008, dedicated to serving the needs of High-Net-Worth Individuals (HNWIs) in their most valuable personal transactions. The platform offers a curated catalog of high-end assets including cars, motorcycles, watches, yachts, jets, helicopters, jewelry, vacation rentals, and real estate. With over 1 million visitors monthly, JamesEdition connects unique buyers and sellers globally, facilitating deals in luxury lifestyle and collectibles.
Customer Support Agent
đĽ 5 minutes ago
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JamesEdition
11 - 50 employees
đ Automotive
âď¸ Travel
đ Real Estate
đ° Venture Round on 2017-01
Automotive ⢠Travel ⢠Real Estate
JamesEdition is the worldâs largest luxury marketplace, established in 2008, dedicated to serving the needs of High-Net-Worth Individuals (HNWIs) in their most valuable personal transactions. The platform offers a curated catalog of high-end assets including cars, motorcycles, watches, yachts, jets, helicopters, jewelry, vacation rentals, and real estate. With over 1 million visitors monthly, JamesEdition connects unique buyers and sellers globally, facilitating deals in luxury lifestyle and collectibles.
đ Description
⢠Resolve customer tickets across email and chat, investigating root causes rather than patching symptoms ⢠Review and improve the AI agent's responses, handle its escalations, and close the gaps it misses ⢠Triage incoming tickets, judge what's urgent, and route the rest ⢠Handle moderation queries (reviewing listings and content that need a human call) ⢠Keep the knowledge base accurate and up to date ⢠Spot recurring problems and surface them to product, sales, and engineering to fix at the source
đŻ Requirements
⢠Fluent, professional English (Spanish, French, German, or Italian is a plus) ⢠Prior support or ops experience, ideally at a marketplace or SaaS platform ⢠Hands-on with a CRM or support tool (HubSpot, Intercom, Zendesk, Freshdesk, Help Scout, or Gorgias) ⢠Methodical, detail-oriented, and calm under pressure ⢠Self-directed but collaborative, comfortable owning a problem end to end ⢠Genuinely curious about how the product and systems work ⢠At ease in a fast-changing environment
đď¸ Benefits
⢠Competitive salary ⢠Flexible working hours ⢠Professional development budget ⢠Home office setup allowance ⢠Global team events
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