Customer Service Representative, French

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Quaker Houghton

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Quaker Houghton is the global leader in industrial process fluids, dedicated to continually improving and innovating for its customers in industries such as steel, aluminum, automotive, aerospace, and more. With a strong presence across over 25 countries, the company specializes in optimizing production processes, reducing costs, and enhancing safety and sustainability. Their expert team collaborates closely with customers to deliver effective solutions that ensure operational efficiency and advanced performance in metalworking and related applications.

📋 Description

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations. • Communicating with customers and colleagues across different countries. • Processing and managing customer orders. • Providing updates on order status, shipments, and deliveries. • Working closely with Supply Chain, Logistics, Production, and Sales teams. • Supporting quotation requests and customer enquiries. • Maintaining accurate customer records and documentation.

🎯 Requirements

• Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment. • Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued. • Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams. • Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery. • Strong communication skills in French and English (written and spoken) are essential. • Proficiency in Microsoft Office applications: Outlook, Excel, and Word. • Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar). • Solid understanding of customer service processes within a supply chain and logistics environment. • Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

🏖️ Benefits

• Immediate start date • A fixed-term contract until 29th January 2027 • Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices. • An international, collaborative and dynamic work environment • QH University that offers continuous training tools for all seniority levels. • Wellbeing, Colleague Resource Groups & other attractive DEI programs. • Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice. • Joining a team where supporting each other is part of the culture, in a company where customer success is our own.