Customer Service Representative, German

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Quaker Houghton

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Quaker Houghton is the global leader in industrial process fluids, dedicated to continually improving and innovating for its customers in industries such as steel, aluminum, automotive, aerospace, and more. With a strong presence across over 25 countries, the company specializes in optimizing production processes, reducing costs, and enhancing safety and sustainability. Their expert team collaborates closely with customers to deliver effective solutions that ensure operational efficiency and advanced performance in metalworking and related applications.

📋 Description

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations. • Communicating with customers and colleagues across different countries. • Processing and managing customer orders. • Providing updates on order status, shipments, and deliveries. • Working closely with Supply Chain, Logistics, Production, and Sales teams. • Supporting quotation requests and customer enquiries. • Maintaining accurate customer records and documentation.

🎯 Requirements

• Previous customer service, supply chain, or logistics experience is helpful but not essential. • Strong communication skills in English and German (written and spoken) are essential. • Comfortable using Microsoft Office applications such as Outlook, Word, and Excel. • Experience with ERP systems is an advantage but not required – we will provide training. • A genuine passion for delivering excellent customer service. • Strong communication and interpersonal skills. • A positive, proactive attitude and willingness to learn. • Good organizational skills and attention to detail. • Ability to collaborate effectively with others while also managing tasks independently. • Adaptability and a solution-focused mindset. • A commitment to safety, quality, and doing the right thing.

🏖️ Benefits

• Immediate start date • A fixed-term contract for 6 months , with potential to extend. • Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices. • An international, collaborative and dynamic work environment • QH University that offers continuous training tools for all seniority levels. • Wellbeing, Colleague Resource Groups & other attractive DEI programs. • Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice. • Joining a team where supporting each other is part of the culture, in a company where customer success is our own.