Mplus Germany
1001 - 5000 employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
B2B • Artificial Intelligence • SaaS
Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.
Agente de Atención al Cliente – Euskera, Gallego o Catalán, Español
Job not on LinkedIn
🔥 5 hours ago
🗣️🇪🇸 Spanish Required
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Mplus Germany
1001 - 5000 employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
B2B • Artificial Intelligence • SaaS
Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.
📋 Description
• Atención a clientes a través de teléfono y canales escritos (tickets/email) • Gestión y resolución de consultas siguiendo los procedimientos establecidos • Registro y seguimiento de casos en las herramientas internas • Colaboración en un entorno multilingüe con equipos internacionales • Garantizar una experiencia de cliente excelente
🎯 Requirements
• Nivel C1 o superior de Euskera, Gallego o Catalán • Nivel C1 o superior de Español • Buenas habilidades de comunicación oral y escrita • Orientación al cliente y capacidad para resolver consultas de manera eficiente • Capacidad para trabajar en un entorno internacional y multicultural • Experiencia previa en atención al cliente será valorada, aunque no es imprescindi
🏖️ Benefits
• Formación inicial incluida • Trabajo en un entorno internacional y dinámico • Teletrabajo desde las Islas Canarias
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