Customer Care Manager – Fuerteventura, Canary Islands

🔥 53 minutes ago

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ValueNet Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏥 Healthcare

🛡️ Insurance

📣 Marketing

Healthcare • Insurance • Marketing

ValueNet Group is a provider of comprehensive HR solutions focused on employee benefits. Their platform, ValueNet, offers a multi-flex benefits portal that allows employees to select from a wide array of flexible benefits tailored to their needs, such as leasing options, bonuses, and health allowances. With over 22 years of experience, ValueNet integrates modern technologies, including AI, to streamline benefit processes and improve employee satisfaction and employer branding. They offer an all-inclusive service that caters to HR departments, incorporating legal and compliance services, and providing a customizable and automated digital solution for managing benefits and payroll integration.

📋 Description

• Central communication hub: You coordinate exchanges between internal departments and customers • Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact • Needs analysis & satisfaction: You identify individual customer needs • Proactive customer communication: You keep customers informed about new benefits, developments and optimization opportunities • Portfolio development & implementation: You continuously expand the benefits portfolio and implement innovative bonus models

🎯 Requirements

• Degree in business administration or a comparable qualification • Minimum of two years’ professional experience, ideally in key account management, project management or Customer Success Management • Strong service and customer focus, combined with empathy, assertiveness and excellent communication skills • Independent, solution-oriented working style with strong planning and coordination abilities • Business-fluent German and English, spoken and written

🏖️ Benefits

• Flexible working hours • Modern office in Fuerteventura or remote work from the Canary Islands • Workation with extras: Up to 4 weeks of EU workation per year – including flight & accommodation when choosing Munich as the location • 30 days of vacation • Permanent contract & private supplementary health insurance • Above-average salary compared to local standards • Assistance with NIE number & administrative procedures and a welcoming on-site team