Operations Support Specialist

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FYST

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

FYST is a payments partnership and integration specialist that connects regulated acquiring, banking, and fintech providers with regulated and online businesses across multiple jurisdictions. The company delivers hands-on onboarding, technical supervision, implementation, integration, advising, and ongoing relationship management to enable settlements, fund transfers, multi-currency capabilities, and global payment flows. FYST emphasizes working exclusively with regulated partners, tailored partner selection for e-commerce and fintech clients, and dedicated account management throughout the partnership lifecycle.

📋 Description

• Process KYC requests and support user verification workflows • Request and review KYC and other required documentation from clients • Monitor the status and deadlines of KYC and related operational cases • Collect and organize information related to chargebacks, disputed transactions, and partner requests • Communicate with clients and partners to obtain missing information or documentation • Process refund requests submitted by merchants and internal teams • Manage end-user documentation and keep records complete and up to date • Ensure operational cases are handled accurately and communication with merchants and partners is clear and professional

🎯 Requirements

• Previous experience in operations, back office, customer support, document verification, or administrative roles is a plus • Experience in FinTech, Payments, PSPs, iGaming, Crypto, or related industries is an advantage • Excellent written communication skills • Ability to communicate clearly and professionally with merchants and partners • Ability to work independently and take ownership of assigned cases • Ability to manage workload with minimal supervision • Strong attention to detail • Structured, process-oriented approach to work • Ability to prioritize tasks in a fast-paced environment • Ability to manage multiple cases simultaneously while maintaining accuracy • Fluency in Russian • At least an intermediate level of English

🏖️ Benefits

• Career development and growth opportunities • Transparent annual performance reviews • Remote work flexibility • 20 days of vacation per year • Bank holidays • Sick leave • Private health insurance with an annual €1,000 budget for personal premium medical coverage • Conferences and courses • Professional growth opportunities • Budget for AI tools • Coworking support budget • Well-being allowance for hobbies and other energizing activities • “Adopt a Pet” day • Birthday off