Customer Service Agent, Portuguese

🔥 21 hours ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fever

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

💰 $110M Venture Round on 2023-01

Entertainment • B2C • Tourism

Fever is a company that curates memorable experiences, focused on live entertainment and cultural events, in major cities across the world. Known for offering exclusive and unique experiences such as Candlelight Concerts and the Van Gogh Experience, Fever operates in over 200 major cities and supports users in 11 languages. Its app is highly rated in the live entertainment industry, providing users easy access to events and experiences. Fever also offers 24/7 support and a variety of ways to engage with and book events, making it a go-to platform for people looking to explore popular and cultural events globally.

📋 Description

• Provide customer service by email, phone, or social media to solve incidents • Manage incoming calls, chats, and customer service inquiries • Provide accurate, valid, and complete information using the appropriate methods and tools • Handle customer complaints and provide solutions and alternatives within time limits • Follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Engage customers proactively • Perform parallel work for the Operations Department when incident resolutions are not constant • Work 00:00–08:00, five days per week, with a 30-minute break

🎯 Requirements

• Previous experience in User Support or Customer Service positions is highly valuable • Previous experience using Zendesk is preferred • High Portuguese level (oral & written) and fluent in English • Skilled at planning, organizing, prioritizing and executing simultaneous tasks • Good communication and interpersonal skills • Solution-oriented and reliable professional • Detail-oriented with excellent time-management skills • Flexible and able to adapt quickly to change • Decisive and organized • Candidates must reside in Spain

🏖️ Benefits

• Home office • Great work environment with a young, international team of talented people to work with • Possibility to receive in advance part of your salary by Payflow • 40% discount on all Fever events and experiences • Health Insurance • Gympass Membership