CRM Manager

November 17

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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FEVO

WebsiteLinkedInAll Job Openings

eCommerce • Entertainment • SaaS

FEVO is a company that creates enterprise software designed to enhance e-commerce shopping experiences. Their main focus is making online shopping feel more human and social, akin to pre-internet shopping where people interacted more personally. FEVO's Social Checkout ™ allows consumers to shop collaboratively, share carts with friends easily, and split costs, thereby bringing the social dynamics of shopping into the online world. FEVO is trusted by over 800 major live entertainment brands to improve ticket sales and engage new fans. The company emphasizes creating a community and a sense of fun in online shopping experiences, leveraging the power of social interactions to boost conversions and sales for its clients.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

💰 $36.5M Series C on 2021-12

📋 Description

• Serve as the organizational expert in Salesforce, continually driving strategy, governance, and best practices across all departments (Sales, Service, Marketing, and Operations) • Develop and manage the CRM roadmap, prioritizing enhancements, new features, and projects that align with organizational goals for revenue growth and customer experience • Proactively engage with internal stakeholders across the organization to understand business needs, pain points, and opportunities for leveraging the CRM to improve efficiency and results • Lead training sessions and provide robust, ongoing support and documentation to all staff, ensuring high levels of system adoption and proper usage of CRM functionality • Oversee day-to-day CRM administration, including but not limited to user management, security roles, system configuration, reporting structure, and management of business units • Ensure data hygiene and integrity are maintained across the system through regular audits, implementation of data validation rules, and collaboration with stakeholders on data appends, cleansing, and governance across multiple systems • Manage the lead lifecycle process, including lead distribution, scoring, and routing logic to ensure timely follow-up by sales and service teams • Research and implement industry best practices for CRM configuration and usage, ensuring the organization maintains a competitive and modern data environment • Develop, optimize, and maintain critical integrations between Salesforce and other core third-party systems • Design and maintain automated workflows to eliminate manual processes, increase efficiency, and ensure consistency for sales, service, and marketing teams • Troubleshoot and resolve system issues, integration failures, and data synchronization problems in a timely manner • Partner closely with the Business Intelligence (BI) department to design, build, and maintain real-time dashboards and visualizations (e.g., DOMO and Lookr) that provide sales managers and leadership with essential insights into performance • Develop and execute end-to-end lead generation, campaign tracking, and advanced customer segmentation initiatives to support targeted marketing and sales efforts • Analyze campaign and sales initiative performance, proactively delivering detailed, actionable insights and data-driven recommendations to improve future strategies, optimize ROI, and identify new revenue opportunities • Perform additional ad-hoc reporting and data management duties as needed to support strategic planning and organizational decision-making

🎯 Requirements

• Minimum 2+ years of professional CRM administration experience. Strong preference for Salesforce • Deep, hands-on proficiency in system configuration, customization, and administration (e.g., managing security roles, creating custom entities, managing business rules) • Proven experience integrating the CRM with other core systems (e.g., ticketing, marketing automation, ERP, or finance platforms) using APIs, middleware, or ETL processes • Strong experience with workflow automation tools, specifically Power Automate (or Flow), to build and maintain automated processes for sales and service efficiency • Ability to troubleshoot and optimize complex automation rules and lead distribution logic • Experience with data visualization tools and a solid understanding of data modeling principles • Strong Microsoft Excel skills and comfort with large, complex datasets for analysis and reporting • Experience in setting up and managing campaign tracking, customer segmentation, and lead generation initiatives within the CRM environment • Bachelor’s degree in Business Administration, Information Technology, Marketing, or a related field is required • Minimum 2-4 years in a dedicated CRM Administrator or CRM Manager role • Relevant certifications for Salesforce • Prior experience using a ticketing system, such as Ticketmaster/Archtics, or working within the sports and entertainment industry is beneficial

🏖️ Benefits

• Remote work environment • Comprehensive benefits package, including health, dental, vision insurance, and supplemental benefits options • 401(k) retirement plan • Flexible Paid Time Off • Opportunities for professional growth and development within an innovative and forward-thinking organization