Junior Systems Administrator – Voice Engineer

Job not on LinkedIn

🕒 July 7

🇵🇭 Philippines – Remote

💵 $800 - $1k / month

⏰ Full Time

🟢 Junior

⌨️ Systems Administrator

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FGC+

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

FGC+ is a business process outsourcing (BPO) firm that provides fully managed support teams for billing, accounting, logistics, scheduling, customer service, technical support, data management, and medical support. They recruit, train, and manage staff to deliver scalable back-office operations, workforce management, quality assurance, and client services across industries such as e-commerce, healthcare, travel, insurance, real estate, telecommunications, and tech. FGC+ operates from a U. S. headquarters with delivery centers in the Philippines and emphasizes compliance, data security, and long-term partnerships to drive operational excellence and sustainable growth.

📋 Description

• Configure, maintain, and support VoIP and PBX systems in hospitality environments • Assist with deployment, provisioning, and ongoing maintenance of customer systems • Monitor voice services, infrastructure alarms, system health, and network performance • Perform routine maintenance, OS updates, patches, and system checks on deployed systems • Troubleshoot SIP, VoIP, networking, and infrastructure-related issues • Support internal Tier 1 and Tier 2 teams with escalated technical issues • Analyze logs, packet captures, and monitoring tools to identify and resolve issues • Work closely with hotel IT teams, vendors, and internal staff to implement and support solutions • Communicate technical information to technical and non-technical stakeholders • Participate in remote troubleshooting sessions and technical meetings • Maintain professionalism during customer interactions and support escalations • Create and maintain technical documentation for deployments, configurations, and troubleshooting procedures • Develop Wiki-based knowledge base articles and technical standards • Assist with improving operational procedures and technical workflows

🎯 Requirements

• Strong English communication skills — both written and verbal • Ability to clearly explain technical concepts in a concise and professional manner • Prior experience working with VoIP, SIP, or PBX technologies • Strong understanding of SIP and telephony systems including PBXs, call routing, and voice infrastructure • Experience troubleshooting voice and networking issues using tools such as Wireshark and VoIP Monitor • Strong technical aptitude in Linux systems and command-line environments • Familiarity with FreePBX environments and VoIP system administration • Understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, NAT, and firewall concepts • Strong understanding of the OSI model and its practical application in troubleshooting and network design • Strong analytical and problem-solving skills with excellent attention to detail • Ability to work independently while remaining highly collaborative within a remote team environment • Ability to manage priorities and adapt in a fast-paced operational environment • Professionalism, accountability, integrity, and strong ownership mentality • Reliable desktop or laptop computer capable of running required company software • Windows 10 or higher preferred • Minimum 8GB RAM • Stable fiber internet connection with minimum 20Mbps download and 20Mbps upload speeds • WiFi, mobile hotspots, LTE, or shared wireless connections are not accepted as primary internet connections • Good quality USB headset with noise-cancelling microphone • Good quality webcam; camera-on participation is mandatory during meetings • Second monitor required • Clean, organized, and professional workspace • Quiet environment free from excessive background noise • Reliable power backup during outages is highly preferred • Must provide computer specifications and internet speed test screenshots before interview

🏖️ Benefits

• 2 small 15-minute breaks per shift • 1 lunch break of 1 hour per shift • Remote work arrangement • Staggered shift scheduling with efforts to accommodate consistency