Director of MRO – PD Services

🕒 May 11

🌵 Arizona, California, +27 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $175k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

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Fictiv

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💰 $100M Series E on 2022-05

Manufacturing • Technology

Fictiv is a digital manufacturing platform that focuses on eliminating bottlenecks in new product development by providing an integrated network of people, processes, and platforms for sourcing custom parts. It offers a wide range of manufacturing capabilities, including CNC machining, injection molding, 3D printing, and more. Fictiv serves various industries such as aerospace, automotive, consumer products, medical, and robotics, aiming to accelerate development times and improve the quality of parts while providing transparency and control through instant quoting and order tracking.

📋 Description

• Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty • Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales • Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market • Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals • Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes • Translate customer feedback and market insights into actionable improvements and new service concepts • Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness • Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions • Implement scalable processes for service delivery, project execution, and lifecycle support • Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement • Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value • Champion a growth mindset across the team—balancing technical depth with commercial excellence • Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

🎯 Requirements

• Bachelor’s degree in Engineering, Business, or related field; MBA preferred • 10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments • Proven success in growing service-based revenue and leading P&L responsibility • Deep understanding of MRO operations, product development services, and customer lifecycle management • Strong financial and analytical skills with experience in pricing, forecasting, and business modeling • Excellent relationship management, negotiation, and executive communication skills • MRO and PD service revenue growth and profitability • Customer retention and satisfaction scores • Cross-sell and attach rate of services to core product sales • Operational efficiency and project delivery timelines • Employee engagement and leadership effectiveness

🏖️ Benefits

• Competitive medical, dental, and vision insurance • 401K plan • Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness • Annual Education stipend • Parental leave programs • Paid volunteer days • Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need • And much, much more!