Software Engineer – Production Support

🕒 April 22

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fieldguide

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

Artificial Intelligence • Finance • SaaS

Fieldguide is a modern, award-winning AI platform designed for advisory and audit firms. It helps streamline engagements, increase efficiency, and improve client satisfaction through its end-to-end engagement analytics. The platform supports various services, including risk advisory, cybersecurity and privacy, regulatory compliance, SOC readiness and audits, IT audits, and financial audits. Fieldguide integrates with popular productivity and IT tools to provide a seamless user experience, allowing for automated management of requests, documents, and reports. Trusted by top industry firms, Fieldguide enhances the practice of audit and advisory services with AI-driven innovations that save time and improve margins.

📋 Description

• Investigate escalations across frontend (JavaScript), APIs, and data flows • Reproduce issues and identify root causes • Work across the stack to understand system behavior • Write and ship small-to-medium fixes (PRs) • Improve reliability and reduce repeat issues • Contribute incremental product improvements • Act as the technical escalation point for support representatives • Provide clear guidance and unblock issues quickly • Help improve debugging workflows and internal playbooks • Translate structured customer feedback into actionable technical issues • Provide T-shirt sizing (S / M / L) from an engineering perspective • Identify small, high-impact fixes that can be shipped quickly • Help close the loop on resolved issues • Identify recurring issues and eliminate them • Improve logging, observability, and debugging processes • Build lightweight tooling or scripts to improve efficiency

🎯 Requirements

• 2+ years of experience in Software Engineering, Developer Support / DevEx, Solutions Engineering, or Technical Product Support ideally for a B2B SaaS platform. • Familiarity with modern web technologies such as TypeScript, React, Node.js, Python, GraphQL. • Experience working with relational databases (e.g. PostgreSQL), including: understanding data models, writing/debugging SQL queries, investigating data inconsistencies. • Comfortable reading and navigating production codebases. • Experience debugging across: browser dev tools, APIs and network requests, frontend UI/state issues, backend data flows and database interactions. • Effective communication with an ability to code-switch between technical and non-technical audiences. • Experience shipping code (PRs, fixes, and small features).

🏖️ Benefits

• Offers Equity