Finance of America
501 - 1000 employees
💸 Finance
🏦 Banking
Finance • Banking
<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.
Customer Service Representative
Job not on LinkedIn
🕒 April 2
🇺🇸 United States – Remote
💵 $50k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Finance of America
501 - 1000 employees
💸 Finance
🏦 Banking
Finance • Banking
<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.
📋 Description
• Serving as the dedicated Single Point of Contact for customers • Building strong, long-term relationships with customers • Performing high-touch phone engagement and proactive outreach • Investigating and resolving complex customer issues • Monitoring customer activity for continued compliance to loan agreement • Proactively identifying emerging risks and reporting to management • Conducting proactive outbound calls to customers
🎯 Requirements
• Minimum 5 years of experience in customer service • Strong problem-solving and analytical abilities • Ability to conduct research and risk analysis • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) • Excellent written and verbal communication skills • Ability to take initiative and work autonomously
🏖️ Benefits
• Health insurance • Dental • Vision • Life insurance • Paid time-off benefits • Flexible spending account • 401(k) with employer match • ESPP
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