Social Media Project Manager

🕒 4 days ago

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Findasense

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

B2B • Consultancy • Technology

Findasense is a global customer experience company with capabilities in innovation consulting, experience factory, and technology integration. It aims to innovate and transform the way businesses interact with people, leveraging data science to create personalized customer experiences and execute strategies through relevant content creation. Founded in Madrid in 2007, Findasense has grown to employ over 300 people from more than 20 nationalities across 12 global offices. The company partners with iconic brands like The Coca-Cola Company, L’Oreal, Huawei, and Lenovo, helping them achieve omnichannel content integration and digital transformation across multiple markets around the world. As a B Corp certified company, Findasense is committed to sustainability and using business as a positive force for change.

📋 Description

• Provide advisory input on local social strategies for client review and decision. • Ensure full alignment with the central strategy and OKRs and identify synergies between social and influencer marketing. • Support the client in briefing external agencies. • Collect and consolidate feedback into a single, aligned response to share with the executing agency. • Track all reworks to ensure feedback is fully implemented before closure. • Review agency trend alerts daily to identify relevant trends per brand and market. • For each trend, provide a description, supporting examples (links/screenshots), brand relevance, and suggested next steps for client review. • Ensure no organic content is published without required approvals from the client under a strict compliance process involving several stakeholders. • Maintain strict proof of approval in the central library (including approving entity, asset reference, approver name, and link to published content). • Ensure publishing frequency follows the approved strategy. • Ensure all executing agencies follow the client's processes and guidelines. • Collaborate with internal Findasense teams responsible for Community Management, tagging, and reporting in the local market. • Relay approved feedback, track remediation, and escalate non-resolution. • Act as the main point of contact for internal Findasense teams regarding market social topics. • Coordinate between Social Tech Admin and executing agencies for technical issues and access changes. • Ensure executing agencies do not directly modify profile settings, bios, images, or access levels. • Escalate any risks, breaches, or non-compliance to the client's local and central teams. • Conduct monthly checks for fake accounts across all brands in the market and escalate them. • Brief the Findasense Intelligence team on local social listening and reporting needs to ensure alignment with client requirements.

🎯 Requirements

• The ideal candidate must have knowledge and minimum of 5 years of professional experience in project management, influencers, and social media. • English proficiency is required to coordinate within an international team. • We’re looking for someone who knows how to connect with consumers! • If you’re flexible, organized, and love planning exciting activations, we want to hear from you. • You have in-depth knowledge of social media best practices for executions in the market and enjoy helping others achieve their goals. • Integrity and drive are super important to us, and we appreciate someone who can thrive under pressure while keeping a positive attitude. • If you’re a strategic thinker who takes initiative and is always ready to jump in, you’ll fit right in with our team! • You possess strong strategic social expertise, allowing you to support senior managers, assess recommendations, and adapt them to the local market's needs. • You are highly organised, detail-oriented, and capable of managing strict governance, compliance guidelines, and multi-agency workflows. • You have excellent communication skills to coordinate between clients, internal Findasense teams, and external executing agencies. • Availability: You must be located in Berlin and available to start in the role before 1st July (this includes any notice periods required by your current employer).