Customer Care Specialist, Dutch, German

Job not on LinkedIn

🕒 4 days ago

🌐 Greece, Bulgaria, +4 more countries – Remote

🇬🇷 Greece – Remote 🇧🇬 Bulgaria – Remote 🇷🇸 Serbia – Remote 🇲🇪 Montenegro – Remote 🇭🇺 Hungary – Remote 🇵🇹 Portugal – Remote

💵 €18k - €24k / year

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations • Build strong, genuine rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and the root cause of issues • Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand • Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible • Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved • Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability • Collaborate closely with internal teams to escalate, track, and resolve complex issues • Accurately document customer interactions and outcomes in internal systems • Contribute to continuous improvement by sharing insights and feedback from customer interactions • Support customers primarily via phone, while also handling chat and email interactions as needed • Work within a 7-day operational support model, with shifts between 07:00 and 19:00 CET • Work weekends once per month / every 6 weeks, with advance scheduling

🎯 Requirements

• Native or fluent speaker in Dutch or German, written and spoken • Minimum of 6 months of customer care service experience • Strong communication skills and emotional intelligence for high-impact customer situations • Natural empathy and genuine desire to help people • Resilience and composure when dealing with complaints or difficult conversations • Proactive mindset with strong follow-through • Comfort working in a fast-paced, ever-evolving scale-up environment • Agile, adaptable, and energized by change • Strong problem-solving skills and confidence to take ownership • Weekend work required once per month / every 6 weeks • Experience in fintech, banking, payments, or financial services is nice to have • Previous phone-based customer support experience is nice to have

🏖️ Benefits

• Make a genuine impact on the product • Resources and opportunities for continuous personal and professional development • Flexibility of traveling and working remotely or in a hybrid model across Europe • Stock Options/Shares program available to every team member • Constant support and care • Usage of the company's flats in Cyprus for the work-and-swim program • Up to 15% monthly bonus linked to individual and team performance • Opportunity to develop your skills in a fast pace FinTech environment