Finom
501 - 1000 employees
Founded 2019
💳 Fintech
💸 Finance
🤝 B2B
Fintech • Finance • B2B
Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.
Customer Care Specialist, Dutch or German
🔥 1 minute ago
🌐 Bulgaria, Serbia, +3 more countries – Remote
💵 €18k - €24k / year
⏳ Contract/Temporary
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇳🇱 Dutch Required
🗣️🇩🇪 German Required
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Finom
501 - 1000 employees
Founded 2019
💳 Fintech
💸 Finance
🤝 B2B
Fintech • Finance • B2B
Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.
📋 Description
• Deliver a “wow” customer experience across phone, chat, and email • Build strong, genuine rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and the root cause of issues • Communicate clearly, confidently, and empathetically • Take full ownership of customer issues and drive rapid resolution • Proactively follow up with customers and ensure issues are resolved • Turn dissatisfied customers into loyal advocates • Collaborate with internal teams to escalate, track, and resolve complex issues • Accurately document customer interactions and outcomes in internal systems • Contribute to continuous improvement by sharing insights and feedback • Support customers primarily via phone, with chat and email interactions as needed • Work within a 7-day operational support model and scheduled shifts
🎯 Requirements
• Native or fluent speaker in Dutch or German, written and spoken • Minimum of 6 months of customer care service experience • Strong communication skills and emotional intelligence for high-impact customer situations • Empathy and genuine desire to help people • Resilience and composure when handling complaints or difficult conversations • Proactive mindset and strong follow-through • Comfort working in a fast-paced, evolving scale-up environment • Agile and adaptable approach to change • Strong problem-solving skills and confidence taking ownership • Weekend work required once per month or every 6 weeks • Availability for shifts between 07:00 and 19:00 CET • Experience in fintech, banking, payments, or financial services is nice to have • Previous phone-based customer support experience is nice to have
🏖️ Benefits
• Competitive salary • Up to 15% monthly bonus linked to individual and team performance • Stock Option/Shares program • Usage of the company's flats in Cyprus for our work-and-swim program • Opportunity to develop your skills in a fast paste FinTech environment • Continuous personal and professional development resources and opportunities • 100% remote working • Flexibility to travel and work remotely or in a hybrid model across Europe • Support and care focused on employee well-being and success
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