Customer Support Assistant

Job not on LinkedIn

🔥 6 hours ago

🇧🇷 Brazil – Remote

💵 R$2.3k - R$2.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Fintime | Inteligência Financeira-contábil

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Fintime | Inteligência Financeira-contábil is a Brazilian financial and accounting management firm that provides accounting, financial BPO, payroll and strategic financial consulting for small and medium-sized enterprises. The company combines a proprietary methodology (“Lucro Certo”) with a cloud platform (dashboard, task and document management, API and PJBank integration) to organize, plan and control financial indicators in real time. Fintime offers tiered service plans (Essencial, Profissional, Avançado, Premium) that bundle full accounting, tax and payroll services, financial dashboards and periodic strategic reviews, and emphasizes technology, automation, multi-channel specialist support and B2B client outcomes such as tax savings, fundraising readiness and operational scaling.

📋 Description

• Receive, analyze, and respond to customer inquiries submitted by phone, chat, and email • Create tasks and track support tickets escalated to Tier 2 support • Assist the accounting, BPO, and tax teams with tracking incoming and outgoing documents • Send duplicate copies of documents and tax payment forms to customers upon request • Enter customer-provided information into the CRM, strictly following the standards established by supervisors • Issue and send service invoices, payment forms, and bills using the company’s platform • Provide customers with support related to accessing and using the company’s tools, platform, and applications • Resolve customer issues during the first contact without transferring the inquiry to another professional

🎯 Requirements

• Previous experience in customer service • Proficiency with Microsoft Office • Completed degree or currently in the final year of an Accounting or Business Administration program • Strong communication skills • Logical reasoning and problem-solving skills • Ability to handle multiple customer profiles simultaneously • Eagerness to keep learning, listen actively, and provide feedback • Desire to advance professionally

🏖️ Benefits

• Merit-based growth – You may become a partner at Fintime through your performance • Personal and professional development • Individual development program for every employee • Anywhere office: fully flexible policy for hiring employees in other states and regions. Permanently remote work • Meal or food allowance • Health insurance • Monthly allowance for home-office expenses • Variable compensation (annual profit-sharing bonus) • Birthday day off • Career development plan

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