Customer Success Manager

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Cybersecurity • Artificial Intelligence • Enterprise

Trellix is a leading cybersecurity company that provides a comprehensive AI-powered security platform. It offers a wide range of products and services including endpoint security, data security, network security, threat intelligence, email security, and cloud security. With advanced threat detection and response capabilities, Trellix empowers security operations centers worldwide to efficiently manage and respond to cyber threats. The company is recognized by key industry analysts as a leader in extended detection and response (XDR) and network detection and response (NDR). Trellix also offers professional services, cybersecurity education, and manages detection and response (MDR) services, ensuring clients are well-protected and informed about the latest cybersecurity threats.

📋 Description

• Drive customer loyalty and adoption of Trellix Solutions. • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors. • Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio. • Partner with Sales to transition the account from Pre-Sales to Customer Success and identify expansion, retention and renewals opportunities. • Advocate for customers with a focus on transformation and engagement. • Develop a comprehensive understanding of business and cyber security challenges faced by customers. • Handle escalations of deployment or customer productivity blocking issues. • Identify risks to customer achieving desired outcomes and stated business goals.

🎯 Requirements

• 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable. • Experience in successfully working with a portfolio of large enterprise and major clients leading to adoption, expansion, and renewals of our dynamic products. • Strong customer orientation with the ability to manage complex projects and conflicting requirements. • Outstanding communication skills and ability to collaborate cross functionally. • Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. • University degree or equivalent experience.

🏖️ Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement