Customer Account Specialist

🔥 59 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels. • Ensure that all customer interactions are handled efficiently and effectively. • Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records. • Provide timely follow-up to customers, keeping them informed about the progress of their requests. • Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs). • Identify and collaborate with the sales team on leads to contribute to the organization’s overall revenue generation and growth. • Maintain account retention targets by developing and nurturing relationships with key decision-makers. • Obtain first-hand customer information and make recommendations for improvements to products and services.

🎯 Requirements

• High school diploma/GED required. (US requirement only) • Minimum of 2 years of call center or related experience preferred. • Familiarity with productivity software, CRM systems and other call center technologies preferred. • Salesforce CRM experience is a plus.

🏖️ Benefits

• Competitive Salary Package • HMO Benefits • Free mental health consultation • Remote work set up