Customer Success Partner

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Share responsibility with a Strategic CSP for growth and retention of the shared client portfolio and Healthcare Vertical’s top strategic accounts • Manage end-to-end customer accounts and day-to-day customer background screening programs • Develop strategic customer relationships and identify opportunities to expand SBC’s footprint through incremental products and services • Implement and manage screening programs aligned with customers’ organizational needs and goals • Structure and implement long-term customer contracts and agreements to renew and grow revenue • Understand client organizational dynamics, discover business models and core initiatives, and support goal achievement using FA products and services • Develop multi-level relationships with key decision makers and influencers to support retention and relationship stability • Create strategic account plans to grow customer revenue and deliver customer satisfaction • Liaise among clients, internal departments, and partners to provide program guidance • Manage client interactions using Salesforce.com • Conduct regular business reviews to mitigate client risk and enhance screening programs • Grow the customer book of business through revenue retention and new business

🎯 Requirements

• Bachelor's degree or equivalent experience • 2+ years’ experience in a client-facing role (Preferred) • Sales and/or sales management experience • Team management experience is a plus • Strong client focus and commitment to delivering superior client experience • Consultative selling skills, including expanding account reach, up/cross selling, and new business development • Negotiation and listening skills • Analytical skills to assess risk and opportunity, address client needs, analyze performance indicators, and inform strategies and tactics • Excellent oral and written communication skills • Microsoft Office – Expert, especially Excel and PowerPoint • Salesforce.com – Intermediate • High comfort level with technology and software systems • Ability to perform duties within strict deadlines • Ability to work both within a team and independently • Solid knowledge of FA production systems

🏖️ Benefits

• No candidate fees at any stage of the recruitment process • Equal employment opportunity and commitment to a workplace and recruitment process free from unlawful discrimination, harassment, and retaliation