Client Success Associate

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 12%

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CertifyOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $40M Series B - Certify on 2025-06

Healthcare • SaaS • B2B

CertifyOS is a healthcare-focused provider data platform that consolidates and verifies provider information to create a single, AI-enabled source of truth. It replaces spreadsheets and point solutions with infrastructure for credentialing, contracting, payments, compliance, and provider data management, offering services like credentialing, licensing, monitoring, and roster management. The platform ingests rosters and real-time feeds, validates records against thousands of sources, and delivers a continuous, clean data stream accessible via one API. CertifyOS is positioned as a B2B SaaS solution for health plans, digital health companies, and health systems, claiming measurable operational improvements (e. g. , reduced re-credentialing costs, faster onboarding) and listing major health plans among its clients.

📋 Description

• Help build client trust and loyalty by learning clients' business objectives and supporting Client Success Managers in aligning CertifyOS solutions to client goals • Serve as a first point of contact for day-to-day client questions, providing timely responses and escalating complex issues as needed • Assist with client initiatives by tracking tasks, timelines, and deliverables • Monitor client health indicators, flag at-risk accounts, and help implement retention strategies • Develop strong working knowledge of CertifyOS's platform to help clients navigate features and answer common questions • Collect and organize client feedback and share insights with Client Success, product, and development teams • Help prepare and deliver training sessions, webinars, and support materials • Gather, maintain, and report operational and performance metrics and support client-facing updates • Collaborate with sales, implementation, operations, and product teams to support a seamless client journey and timely issue resolution

🎯 Requirements

• 1+ years of experience in client success, customer support, account coordination, or a related role • Internship experience or a strong interest in health tech and SaaS will be considered • Strong organizational and time-management skills • Ability to track multiple tasks and priorities in a fast-paced environment • Proactive, problem-solving mindset and willingness to learn • Ability to support multiple accounts while helping deliver a positive client experience • Comfort working with data and basic analytics tools such as Excel and Google Sheets • Strong written and verbal communication skills • Interest in developing client-facing and presentation abilities • Collaborative, team-first attitude and eagerness to work across cross-functional teams • Bachelor's degree in business, healthcare, or a related field, or equivalent practical experience • Legally authorized to work in the country where the role is based • Comfortable working eastern hours: 5:00 PM IST to 3:00 AM IST

🏖️ Benefits

• 100% coverage of health, dental, and vision insurance premiums for employees • Unlimited PTO for the US-based team, with at least two weeks off each year to recharge • Health insurance for employees in India • Statutory leave benefits in India • Additional wellness (menstrual) leave for women in India