Associate Customer Success Partner

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Act as the primary point of contact for assigned customers, internally and externally • Identify gaps in customer programs and opportunities for improvement • Communicate FADV’s value proposition, pricing, procedures, and competitive advantages • Develop pricing strategies, terms, and conditions for contract renewals and obtain approvals and signatures • Lead bi-weekly customer engagement calls and provide meeting recaps • Resolve problems and pursue product or service expansion opportunities • Collaborate with cross-functional teams to achieve customer objectives • Address, escalate, and own customer issues through resolution and closure • Provide alternative solutions and improve customer experience • Meet or exceed customer satisfaction KPIs • Deliver reports and presentations on FADV products and services • Maintain open issue logs, project plans, business records, and account documentation • Track and document account achievements, risks, and opportunities • Prepare and deliver quarterly business reviews • Complete data and forecast updates accurately and on time • Manage customer contract events and documentation • Prepare renewal proposals, perform analysis, and secure approvals • Meet or exceed monthly, quarterly, and annual retention, growth, and up/cross-selling quotas

🎯 Requirements

• No explicit education, experience, certification, technical skill, or language requirements stated