Customer Success Manager

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Claroty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Claroty is a cybersecurity company that specializes in securing mission-critical infrastructure through its indusry-centric platform designed for cyber-physical systems (CPS). Their platform offers extensive asset visibility and a wide array of solutions including exposure management, network protection, secure access, and threat detection, tailored for sectors like healthcare, industrial cybersecurity, and critical infrastructure. Claroty serves a global client base from its headquarters in New York City, deploying its solutions across various industries worldwide.

📋 Description

• Serve as the primary point of contact and trusted advisor for executive stakeholders • Align customer business goals with product value • Guide customers through onboarding and adoption • Lead proactive product enablement focused on time-to-value and measurable business outcomes • Monitor usage data and health indicators to address risks and identify expansion opportunities • Act as the quarterback of the customer experience • Synthesize customer needs into actionable insights for Product and Sales to influence the roadmap • Lead complex escalation workflows and coordinate internal stakeholders to resolve high-stakes challenges • Take ownership beyond defined responsibilities when required to ensure customer success • Use AI platforms such as Staircase AI and Gemini to monitor customer health metrics and playbooks, generate executive summaries, and automate back-office workflows • Focus on high-impact strategic account growth, customer value, retention, and long-term success

🎯 Requirements

• 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization • Experience managing large, complex customer accounts • Ability to quickly ramp on complex products and operate at a “power-user” level • Ability to operate effectively in ambiguous and fast-changing environments • Excellent discovery and problem-framing skills • Strong capability to influence and build trust with all levels of stakeholders • Strong communication, social, and presentation skills • Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles • Experience with Operational Technology (OT) environments and industrial networks – a strong advantage • Solid understanding of cybersecurity principles and secure network architecture • Familiarity/Experience in Cyber Security, including Endpoint, SOAR, and SIEM • Experience leveraging AI platforms such as Staircase AI and Gemini

🏖️ Benefits

• Equal-opportunity employer committed to fostering a diverse and inclusive work environment • Special accommodations available upon request in all selection phases