Customer Success Partner

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Implement and manage customer background screening programs aligned with customers’ organizational needs and goals • Structure and implement long-term contracts and agreements to renew and grow customer revenue • Understand client organizational dynamics and discover business models and core initiatives in a solutions-sales capacity • Assist clients in achieving goals by leveraging Sterling’s products and services • Identify and develop multi-level relationships with key decision-makers and influencers to ensure retention and relationship stability • Create strategic account plans to grow customer revenue and deliver customer satisfaction • Liaise between clients, internal departments, and partners to provide clear and accurate program guidance • Manage client interactions using Salesforce.com • Conduct regular business reviews using value-added propositions to mitigate client risk and enhance background screening programs • Grow the customer book of business through revenue retention and closing new business • Manage and retain a portfolio of up to 30–35 Grow Them Commercial Mid Market accounts valued at approximately $2M+ in annual revenue • Manage end-to-end customer account relationships and identify opportunities to expand First Advantage’s footprint through incremental products and services

🎯 Requirements

• Graduate qualification preferred • 2+ years’ experience in a client-facing role preferred • Sales and/or sales management experience • Team management experience is a plus • Strong client focus and commitment to delivering a superior client experience • Consultative selling skills, including account expansion, up-selling, cross-selling, and new business development • Negotiation and listening skills • Analytical skills for assessing risk and opportunity, identifying solutions, and analyzing performance indicators • Excellent oral and written communication skills • Ability to prioritize, focus on value-added activity, and multitask • Attention to detail • Expert Microsoft Office proficiency • Intermediate Salesforce.com proficiency • High comfort level with technology and software systems

🏖️ Benefits

• Professional development opportunities, such as the award-winning SOAR program • Generous Paid Time Off Program* • Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* • Competitive benefits (medical, dental, etc.)* • Global Employee Assistance Program (EAP) available to all team members • Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year • Equal opportunity workplace and recruitment process free from unlawful discrimination, harassment, and retaliation