Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Prezent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

📣 Marketing

Marketing

Prezent is a website UI/template focused product — the provided assets are a CSS stylesheet defining layout utilities, responsive helpers, interactive components (tabs, swiper slides, lightbox), styled buttons and link animations, price/compare tables, and various UI animations. The stylesheet includes Webflow-style classes (w-richtext, w-input), suggesting Prezent is a Webflow template or a front-end UI kit for building marketing/landing websites. It appears designed to make text crisper across browsers and to provide prebuilt, responsive elements optimized for marketing pages, product presentations, and interactive content.

📋 Description

• Proactively manage and expand client relationships to drive adoption and utilization of Prezent's solutions • Oversee a growing portfolio of client accounts across varying team structures and lifecycle stages • Cultivate relationships with key stakeholders and understand their business goals • Partner with Sales to drive customer retention, expansion, and upselling • Monitor accounts and assess risks to identify and mitigate potential churn • Conduct regular check-in calls and strategic business reviews • Develop and execute customer adoption programs • Introduce and implement new products and features within accounts • Collaborate with Marketing on customer success stories and Prezent's value proposition • Channel customer feedback to internal teams • Work with Product to address product improvement requests, troubleshoot issues, and manage bug reports • Build long-term account growth plans, identify opportunities, analyze market trends and competitor activity, and forecast and mitigate risks

🎯 Requirements

• 4 to 6 years of relevant work experience as a Customer Success Manager • Experience in Customer Success, Consulting, Sales, Professional Services, or Account Management • Experience working directly with large commercial/enterprise customers and directors to SVPs • SaaS experience is a must • Working knowledge of common SaaS solutions such as Salesforce, O365, Zoom, and G Suite is a plus • Self-driven and self-motivated; able to work in a fast-moving and constantly changing environment • Startup experience is a plus • Strong customer-facing and presentation skills with the ability to establish credibility with multiple stakeholders • Experience handling difficult customers or situations and demonstrating resolutions • Proficiency in Salesforce and ServiceCloud preferred • Enjoys planning, adjusting, executing, winning, and celebrating as a team

🏖️ Benefits

• Employee Stock options (ESOPs) • Competitive commission based on Gross Retention, User activation and Customer Health • Flexible, top-tier benefits package in line with India market standards • Fully remote work culture • Best-in-class collaboration tools (Salesforce, Gong, Apollo, etc.) • Fast-paced environment encouraging innovation, continuous learning, and career progression