Customer Success Manager

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Own the post-sales success plan for an assigned portfolio of Enterprise and Commercial accounts • Align JumpCloud features with client business objectives • Advise IT administrators, Security Operations, and executive sponsors on identity, access, device management, and Zero Trust best practices • Lead complex technical onboarding, deployment architectures, feature rollouts, and change management • Analyze account usage data, deployment health signals, platform telemetry, AI-driven insights, and health dashboards • Identify adoption risks and unused features • Own high-priority technical escalations and partner with Support, Product, and Engineering on resolution • Prepare and conduct executive and technical business reviews demonstrating ROI, security improvement, and product roadmap alignment • Identify technical use cases, user-base expansion, and add-on product opportunities with Account Managers • Channel technical feedback, feature requests, and bug patterns into Product and Engineering roadmaps • Develop mitigation plans for at-risk accounts and lead retention-focused strategies • Drive product utilization, customer health, onboarding, gross retention, and net retention

🎯 Requirements

• 5+ years of customer-facing technical experience in SaaS • At least 3+ years in a dedicated technical capacity • Hands-on expertise in at least three core areas: IAM; SAML/SCIM/SSO; directory services; device and endpoint management; security and Zero Trust; APIs and integrations • Experience with directory services such as Active Directory, LDAP, Microsoft Entra ID (Azure AD), Okta, or Google Workspace administration • Experience managing Windows, macOS (Apple Business Manager/APNs), and Linux environments • Knowledge of RADIUS authentication, Passwordless, Conditional Access, and network security concepts • Knowledge of REST APIs, webhooks, JSON, and system integration workflows • Comfort testing platform features, building lab environments, and troubleshooting complex configurations • Exceptional written and spoken English skills • Ability to translate complex technical concepts into clear business outcomes for C-level executives and technical administrators • Preferred: proficiency in PowerShell, Bash, or Python • Preferred: experience with AWS (S3, Lambda, EC2, CloudWatch), networking protocols, RADIUS, or Intune/Okta certifications • Preferred: direct JumpCloud administration experience or SysAdmin/IT Manager experience • Preferred: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent practical experience • Must be located in and authorized to work in India

🏖️ Benefits

• Remote work within India • Equal opportunity employment • Opportunity to work with teams across 15+ countries • Supportive board and seasoned executive team • Opportunity to share and grow expertise • Employee voice in the organization • Collaborative work with talent across departments