Customer Success Manager – APJ

🔥 10 minutes ago

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Fortanix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏥 Healthcare

💼 Consulting

🔒 Cybersecurity

💰 $90M Series C on 2022-09

Healthcare • Consulting • Cybersecurity

Fortanix is a leading data security company that transforms traditional data protection practices through a unified and scalable platform. The company leverages confidential computing and Runtime Encryption® technology to secure sensitive applications and data. Fortanix specializes in cryptographic security posture assessment, data encryption, tokenization, and enterprise key management. It helps enterprises protect their digital assets across multicloud and on-prem environments, supporting regulatory compliance and post-quantum readiness. Fortanix serves industries such as healthcare, banking, fintech, and government, providing solutions that enhance security without impacting performance. The Fortanix platform empowers organizations to maintain control of their cryptographic keys and adopt innovative, secure data workflows.

📋 Description

• Own the customer relationship with Fortanix customers, acting as a voice of the customer with GTM, Product and Engineering. • Help with customer onboarding and training, thus driving adoption. • Understand customer requirements, challenges, and the business outcomes they are expecting from their investment. • Create and execute customer roadmaps. Drive consumption and ongoing usage of Fortanix with a high level of CSAT. • Develop and execute strategic account plans with a focus on increasing product adoption new routes to value. • Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers. • Act as the main escalation point for business and technical issues, providing centralized and dedicated ownership within Fortanix. • Proactively monitor and track usage, product consumption gaps, identifying opportunities to address potential issues. • Be an expert on Fortanix, customer use cases and product integrations, while staying current with industry trends in crypto, HSMs and secure computing. • Prior experience working with a SaaS solutions company and/or an enterprise software company

🎯 Requirements

• Bachelor’s degree in business or engineering, or equivalent work experience • 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution. • A knack for learning new technologies and new products, with the ability to communicate technical details with clarity. • Demonstrated experience fostering relationships with technical and non-technical customer personas. • Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges. • Familiarity with HSM and crypto technology. Experience with HSM from another company is a plus • Shift Hours - APJ • Experience working in a global organization with customers in different geographies. • Comfort communicating in challenging customer situations. • A demonstrated record of success in delivering customer outcomes. • Experience in shaping positive relationships with new customer stakeholders or customer detractors.

🏖️ Benefits

• 12 Annual Leaves & 12 Casual/Sick Leaves • 8 Public Holidays + 2 Floating Holidays • End of Year Recharge Week off • Comprehensive Medical and Dental Insurance Coverage for employees and their eligible dependents • Group Life Insurance • Personal Accident Insurance • Internet Reimbursement • Employee Stock Options • Quarterly Beer Bashes & Year-End Celebrations