Customer Success Manager

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Wand AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Wand AI is an enterprise software company (Wand Synthesis AI Inc. ) that builds the “Agentic Labor Infrastructure” to enable governments and large enterprises to create, manage, and scale hybrid workforces composed of humans and autonomous AI agents. Their platform (branded Wand OS / Agentic Workforce Technology) provides management, oversight, interoperability across systems, security options (SOC2-ready, on‑premise/private cloud/hosted), dashboards, decision tracking, and tools for deploying and governing agentic workflows at scale. Wand positions itself as a B2B/enterprise provider that turns AI into operational labor for regulated and large-scale organizations.

📋 Description

• Serve as the primary post-sale relationship owner for enterprise accounts across Israel and selected ROW customers. • Build strong, multi-level relationships with executive sponsors, program managers, IT leads, business owners, and end-user teams. • Lead Executive Business Reviews focused on business value, adoption progress, ROI, and strategic alignment. • Represent the customer internally and ensure their feedback informs product direction, delivery priorities, and account strategy. • Build and execute onboarding, enablement, and adoption plans tailored to each customer’s workflows and success goals. • Define business outcomes, KPIs, and success criteria early and track them throughout the lifecycle. • Identify usage gaps, stakeholder misalignment, and risk signals before they affect account health. • Run enablement sessions, stakeholder workshops, and internal customer programs to deepen adoption. • Work closely with Solution Architects to connect technical delivery with executive-level business outcomes. • Maintain clear account plans, stakeholder maps, risk registers, and success roadmaps. • Track health metrics, usage patterns, adoption levels, and escalation points using internal CS processes and tooling. • Manage escalations with high urgency, ownership, and structure until full resolution. • Coordinate cross-functionally with Product, Engineering, Sales, and Legal to support customer commitments and issue resolution. • Identify expansion opportunities across teams, new use cases, business units, and broader deployment motions. • Support renewals and upsell strategy in partnership with Sales. • Maintain visibility into renewal risk and ensure any issues are escalated early with a mitigation plan. • Build champions and internal supporters who help reinforce Wand’s position during procurement and renewal cycles.

🎯 Requirements

• 5+ years of experience in Customer Success, Enterprise Account Management, or Program Management in enterprise software. • Experience working with or within enterprise organizations in Israel and/or international markets. • Hebrew fluency is required, alongside strong English communication skills. • Mandatory experience in Financial Services and/or Insurance. RegTech, FinTech, or InsurTech experience is also highly valuable. • Experience managing complex enterprise accounts with multiple stakeholders and long planning or renewal cycles. • Ability to understand technical and AI-based products and communicate effectively with both business and technical audiences. • Strong executive presence and experience leading structured customer programs. • Willingness to travel for strategic customer engagements when needed.

🏖️ Benefits

• Travel requirements are possible for strategic customer engagements when needed.