Client Success Manager II – Digital Touch, Low Touch

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Advocate for assigned enterprise clients, with primary responsibility for overall satisfaction and retention • Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts, as a trusted advisor and point of escalation • Facilitate collaboration with internal teams and client executives to establish shared vision, strategic objectives, and measurable annual goals • Lead cross-functional initiatives aligned with client priorities and business outcomes • Build and maintain relationships with client decision-makers, C-suite leaders, and physician champions • Establish and manage governance, risk management, operational reviews, and communications cadence • Identify growth opportunities within existing accounts to support client success and revenue expansion • Plan and facilitate weekly, monthly, and quarterly business reviews • Use client utilization data to improve adoption and maximize value from NextGen investment • Monitor project progress, solution adoption, SLA compliance, and goal achievement; maintain a centralized client notebook • Ensure implementation and adoption of purchased solutions and full value realization • Assess client health across financial, operational, and risk dimensions and implement mitigation strategies • Provide voice-of-customer input to product and service teams • Perform additional duties supporting client relationships and organizational goals

🎯 Requirements

• Bachelor's degree in business administration/management or healthcare administration/management, or equivalent combination of education and experience • 8 years' experience in account management, sales, services, or related field • 6 years' Healthcare Information Technology (HIT) vendor experience • 6 years' healthcare experience in ambulatory or health system • 6 years' NextGen experience • Successfully managed large multi-million-dollar clients' enterprise software systems and solutions • Proven success improving client satisfaction, retention, and business growth • Strong command of the NextGen portfolio of solutions or comparable vendor, or former client • Strong change management knowledge and skills • Working knowledge of solutions, business models, business problems, and strategic goals • Client-facing complex account management and business operations acumen • Excellent communication and interpersonal skills • Executive-level presentation skills • Strong project/account management skills and ability to manage multiple engagements and projects concurrently • Advanced critical thinking and problem-solving skills • Ability to assess situations, identify next steps, implement action plans, and hold others accountable to deliverables and deadlines • Ability to analyze client challenges and provide consultative support • Ability to establish productive professional relationships with internal stakeholders and key personnel in potential client organizations • Ability to work cross-functionally and contribute to collaborative relationships • Ability to work autonomously with little to no daily instruction