Customer Success Specialist

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🔥 0 minutes ago

🌐 India, Pakistan, +1 more countries – Remote

🇮🇳 India – Remote 🇵🇰 Pakistan – Remote 🇵🇭 Philippines – Remote

💵 $300 - $400 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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7FigureDocs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

7FigureDocs is an advertising and sales agency and coaching movement focused on helping doctors and medical clinic owners attract high-value patients, increase revenue, and scale their practices. Founded in 2017 by Brian Hannon and Bradley Broncati, the company provides paid advertising (Facebook, Instagram, TikTok, Google, YouTube), AI-driven targeting, custom funnels and landing pages, lead qualification and management, CRM integrations, call center services, and sales training and coaching. 7FigureDocs reports working with 4,000+ practices and generating over $1B in new patient revenue through a mix of lead generation, appointment setting, reputation management, and consultative sales systems.

📋 Description

• Manage day-to-day communication for approximately 75–100 clients • Respond to client emails, text messages, questions, and support requests • Serve as the liaison between clients and internal teams • Create, manage, and follow up on client support tickets • Route requests and projects to the appropriate team members • Track outstanding items and keep projects moving forward • Keep clients updated on progress, next steps, and outstanding requests • Handle occasional client phone calls when additional support or clarification is needed • Escalate urgent or sensitive client concerns when appropriate • Maintain accurate client notes, tasks, and updates within our systems • Proactively follow up with internal teams to make sure requests reach completion • Help keep communication organized, projects moving, and client requests in the right hands

🎯 Requirements

• Excellent written and verbal English communication skills • Highly organized and comfortable juggling multiple priorities • Ability to confidently manage a high-volume portfolio of 75–100 clients • Proactive approach and willingness to follow up until completion • Strong attention to detail • Comfortable communicating professionally with clients primarily through text, email, and phone • Ability to work independently while collaborating with multiple departments • Comfortable learning and working across different online platforms and systems • Experience in client success, customer support, account management, project coordination, or administrative support • Previous marketing agency experience is a major plus • Reliable, high-speed internet connection • Reliable computer • Professional, distraction-free work environment • Ability to remain responsive and available during scheduled working hours

🏖️ Benefits

• Fully remote work • Flexible remote work environment