Senior Quality Analyst – ITOM, CSM

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Develop and execute test plans to ensure all objectives are met • Implement and monitor test scripts to assess functionality, reliability, performance, and quality • Identify and remedy defects within the production process • Recommend, implement, and monitor preventative and corrective actions • Compile and analyze statistical data • Ensure user expectations are met during testing • Draft quality assurance policies and procedures • Investigate customer complaints and product issues • Ensure ongoing compliance with quality and industry regulatory requirements • Review test cases and scenarios, analyze issue causes, and take corrective actions • Specify, plan, report, design, and review work in ServiceNow and automation areas

🎯 Requirements

• Ability to understand and apply performance, unit, integration, and automated testing techniques • Ability to use IDEs, debuggers, build tools, source control, ServiceNow instances, profilers, and Unix/system administration tools • Good understanding of software testing types, techniques, tools, processes, and methodologies • Experience reviewing test cases and scenarios, analyzing issue causes, and taking corrective actions • Understanding of smoke, functional, integration, system, regression, stress, and black-box testing • Solid end-to-end functional and non-functional testing experience with the ServiceNow platform • Experience testing ServiceNow-based products • Hands-on knowledge of an existing automation framework, preferably ServiceNow ATF • Technical expertise in ServiceNow and automation areas • Four-year undergraduate degree in Computer Science or a relevant field • 3+ years of ServiceNow testing experience or related experience • ISTQB, CSTE, and CSA certifications preferred

🏖️ Benefits

• Equal opportunity workplace and affirmative action employer • Workplace committed to diversity and inclusion • Disability accommodation available upon request