Customer Success Associate

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Sedona Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Sedona Digital is a process-led technology consultancy that helps enterprises define strategy, build AI- and data-driven products, modernise applications and secure and operate cloud-native environments. They offer services across technology strategy, data architecture and engineering, AI and predictive analytics, software product engineering, cloud migration and Azure managed services, DevOps/CICD, plus security and managed SOC capabilities to deliver ongoing operations and compliance.

📋 Description

• Manage client projects from setup to reporting, including timeline expectations and deliverables • Work cross-functionally within customers’ businesses to ensure a smooth and impactful client experience • Learn and use proprietary client platforms, including handling surveys or feedback processes • Administer data connections between different sources and understand conceptually how systems interact • Handle repetitive operational tasks with high accuracy and consistency • Prepare progress updates and status reports for ongoing projects • Create presentations and visual summaries of customer project results • Support ad hoc administrative and reporting tasks across the customer portfolio

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Technology, or related field—or equivalent work experience • 4+ years’ experience in Customer Success, Client Success, Project Administration, or Business Operations • Strong English written and verbal communication skills, able to summarize information clearly and concisely for asynchronous work • Proficiency in Microsoft 365, especially Excel (basic formulas, VLOOKUP, filters, data cleanup, etc.) • Attention to detail, accuracy in documentation, and ability to maintain quality across highly repetitive tasks • Strong organizational skills with ability to prioritize competing deadlines • Ability to work independently and collaboratively within a team • Strong problem-solving and analytical thinking abilities • Willingness to learn new tools, technologies, and methodologies • Experience in data management or survey methodology is desirable • Interest or background in organizational culture, organizational effectiveness, or leadership development is a plus • Qualtrics experience • Knowledge of data integrations (APIs, SFTP, and related methods) • Knowledge of JavaScript, HTML, CSS • Knowledge of build and optimization workflows and automations • Microsoft Azure certifications (Fundamentals or higher)

🏖️ Benefits

• Work from home • Medical insurance given after probation period • Training on market trends and client needs • Continuous learning and personal development opportunities • Competitive compensation package • Performance - based bonus • Fun budget for team events