Customer Success Partner

🔥 12 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Grow revenue in strategic named accounts through sales of First Advantage products and solutions • Develop and maintain strategic account plans and define resource deployment to increase enterprise penetration • Maintain existing account revenue • Coordinate with clients, operations management, and technology to maintain service levels • Develop sales account plans detailing customer, industry, risk history, revenue trends, opportunities, and competitive threats • Meet or exceed monthly and annual revenue objectives • Identify additional products, solutions, and cross-functional resources to maximize revenue opportunities • Explain First Advantage pricing, procedures, organization, and benefits to customers • Maintain knowledge of competitor offerings and effectively communicate First Advantage advantages • Prepare and deliver quarterly and annual client business reviews • Document and manage action and project plans • Analyze customer-program trends and recommend changes • Intervene to ensure customer satisfaction and resolve business problems through root-cause analysis • Maintain knowledge of customers' background-screening and/or occupational-health programs, configurations, pricing, procedures, and adjudication matrices • Establish customer relationships at all levels and provide internal leadership in a matrixed environment • Partner with internal account teams to review program performance • Manage contractual documentation, renewals, RFP responses, and unsolicited renewal proposals • Manage customer monitoring and reporting programs • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent work experience • 3–5+ years of proven experience and track record in professional account management or sales account management • Experience managing complex solutions and products for strategic National and/or Global accounts • C-level relationship experience • Proficiency with MS Office applications including Word, PowerPoint, and Excel • Strong oral and written communication and interpersonal skills • Outstanding multitasking and time-management abilities • Excellent organizational, analytical, problem analysis, and problem-solving skills • Demonstrated networking capabilities, professional demeanor, and business maturity • Willingness to travel locally, interstate, and between cities as needed for official purposes

🏖️ Benefits

• Equal opportunity employment and a workplace and recruitment process free from unlawful discrimination, harassment, and retaliation