Manager/Senior Manager, Customer Success – Enterprise

Job not on LinkedIn

🔥 40 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Everstage

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏢 Enterprise

💰 Series B on 2024-10

Enterprise

Everstage is a leader in sales compensation software, helping enterprises turn incentives into a strategic lever for business growth. With a 4. 8/5 rating across 2,000+ reviews on G2 and Gartner, Everstage is trusted by Fortune 1000 companies and leading enterprises, including GrayTV, Wiley, Diligent, Trimble, and Paychex to streamline commissions and maximize sales performance.

📋 Description

• Build strong relationships with Everstage’s largest and most strategic customers • Navigate complex organizations to drive value realization, account health, and customer satisfaction • Facilitate and coordinate business functions around aligned customer goals, product adoption, success, and growth • Coordinate cross-functional teams around customer success goals • Work directly with customers and assemble resources to deliver appropriate experiences • Oversee prioritized alignment across Customer Support, Implementation & Onboarding, Sales, Product, Marketing, and customer engagements • Act as a trusted advisor, align with customer success expectations, and own account health and the overall book of business • Define personalized strategic success plans and implement creative programs • Set standards for proactive engagement and grow relationships across customer organizations • Ensure contract renewals and identify and mitigate churn risks • Identify growth opportunities and expansion of services and tools in partnership with Sales • Ensure engagement strategies across Champions, Decision Makers, Executives, Influencers, and Daily Users • Proactively identify and solve internal and external problems • Use measurements, metrics, and controls to manage the customer portfolio • Collect and analyze customer data to create a value narrative • Bring the voice of the customer back into the business • Drive product adoption through product updates, knowledge, training, services, and enhancements • Monitor market trends and developments affecting the function and industry • Provide senior leadership and Sales with account updates, especially for at-risk accounts • Maintain thorough customer records via CRM and other internal systems

🎯 Requirements

• Minimum of 5+ years’ experience within a Customer Success, Account Manager or Services team in a like-minded role • Experience managing $4m+ books of business • Significant prior experience defining and implementing success and engagement strategies • Strong leadership skills within the team, across the company, and in managing challenging customer issues • Strong listening skills • Ability to prioritize accounts based on tiering and manage appropriately • Customer-first mindset • Ability to make decisions and act in uncertainty • Highly collaborative and able to work as part of cross-functional teams • Strong communication and interpersonal skills • Ability to build professional relationships at all levels and across the organization, internally and externally • Strong industry expertise • Great emotional intelligence and demonstrated customer empathy • Good project management skills • Highly developed problem-solving and negotiation skills • Willingness to be creative and innovative to drive continued success • Ability to make formal and informal presentations to staff and clients

🏖️ Benefits

• Opportunity to make a real impact • Work with a dynamic team • Grow your skills in a fast-paced environment