Customer Success Analyst

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives • Analyze customer and operational data to identify trends, opportunities, and areas for improvement • Prepare and deliver reports and customer insights while ensuring service commitments are met • Manage Salesforce cases and support requests through timely updates, communication, and resolution • Maintain client documentation, operational guidelines, and partnership records • Support account onboarding, customer requests, escalations, and quality assurance activities • Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting • Contribute to initiatives that enhance customer satisfaction and business performance

🎯 Requirements

• Bachelor's degree or equivalent work experience • 3+ years of customer-facing experience supporting external customers • Strong analytical and problem-solving skills • Excellent communication and relationship-building abilities • Experience with Salesforce, Siebel, or similar CRM platforms • Proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word • Strong organizational skills and attention to detail • Ability to manage multiple priorities in a fast-paced environment • A proactive approach, strong sense of ownership, and adaptability to changing business needs