Customer Success Specialist

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Freightos

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

Freightos is a digital freight platform that facilitates the global freight industry by enabling instant rate comparison, booking, and management for importers, exporters, forwarders, and carriers. It offers a marketplace for both air, ocean, and trucking quotes, along with enterprise solutions that integrate with existing providers for seamless shipping management. Freightos provides various digital tools, including a freight rate calculator, transit time calculator, and carbon emissions calculator, to streamline the logistics process. Additionally, it offers a comprehensive suite of solutions for airlines and ocean liners to improve rate distribution, sales, and analytics. The platform empowers users with market intelligence, real-time pricing, and procurement capabilities across thousands of global trade lanes.

📋 Description

• Own the post-go-live lifecycle for designated regional enterprise accounts to maximize user adoption and platform value. • Monitor account health to identify low-usage trends, friction points, and churn risks. • Identify expansion opportunities by helping customers scale usage across new workflows and internal teams. • Partner with Sales and Account Management by providing updates on client health, risks, and growth signals. • Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops. • Ensure a smooth transition from initial onboarding into long-term customer success. • Contribute to user documentation, training guides, and self-service content. • Act as the primary customer contact for complex, high-priority, or post-go-live technical issues. • Coordinate with Operations, Product, Engineering, and PMO to build resolution paths. • Provide clear and timely customer updates throughout key requests and critical escalations. • Support adoption and customer experience without taking on commercial quota or contract ownership. • Translate customer insights and product feature gaps into structured feedback for Product and Operations teams.

🎯 Requirements

• 2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or a high impact customer-facing role. • Strong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutions. • Experience managing enterprise, mid-market, or strategic customers. • Strong understanding of the post-go-live customer lifecycle, including adoption, enablement, customer health, retention, and value realization. • Ability to identify churn risks, adoption gaps, and customer experience issues early. • Strong communication, stakeholder management, and problem-solving skills. • Ability to work cross-functionally with Sales, Account Management, Product, and Operations. • Comfortable creating structure in a fast-moving environment where ownership is not always clearly defined. • Strong documentation and process mindset. • Strong verbal and written English communication skills. • Experience working with customers across multiple time zones. • Experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms preferred. • Experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems preferred. • Ability to understand APIs, integrations, platform configurations, or customer workflows at a business level preferred. • Relevant regional language skills such as Hindi, Chinese, or Korean are a strong plus.

🏖️ Benefits

• Enjoy the flexibility of working remotely while collaborating with a dynamic and supportive team. • Annual training budget for personal and professional development. • Equity incentive grants that vest over time. • Health and accident insurance. • Multicultural global team and opportunities to gain new perspectives. • Office in Baashyaam Willow Square, Guindy, Chennai, with convenient access to metro and railway station.