Senior Customer Success Manager

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Drive relationships with some of the largest customers • Serve as a trusted advisor and partner throughout onboarding, implementation, renewal, and expansion • Orchestrate across multiple organizational stakeholders and coordinate cross-functional teams • Develop a deep understanding of customer needs and goals and establish shared definitions of success across platforms • Help customers reach business goals and maximize received value through problem solving • Deliver QBRs or MBRs demonstrating key business objectives and supporting customer experience • Facilitate customer training on support applications and portals • Contribute processes, ideas, and historical best practices to the Customer Success organization • Cultivate internal and external customer relationships • Recognize key customer growth opportunities • Handle company data and information according to data handling agreements, procedures, and policies • Review and follow company policies, data privacy practices, annual compliance training certification, and policy acknowledgements • Perform additional duties as assigned

🎯 Requirements

• 5+ years of experience in customer success or account management • Experience managing large accounts with 5-figure+ contract MRR • Advanced knowledge of Salesforce CRM and other applications for customer portfolio and lifecycle management • Experience managing customer success for larger and more complex requirements • Excellent communication and interpersonal skills • Ability to manage multiple projects, activities, and tasks simultaneously • Ability to sustain business growth and profitability by maximizing value • Must be legally eligible to work in India without visa sponsorship • Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities