Senior Customer Success Partner – Retail, Hospitality & Entertainment

🕒 July 16

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Our Sr. Customer Success Partner is a member of the Account Management Team. • This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Technology Vertical. • It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. • Coordinates with client, operations management and technology to ensure service levels are being maintained. • Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. • Identify additional products or solutions FA can provide. • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. • Manage customers with clear communication and needs analysis. • Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.

🎯 Requirements

• Bachelor's Degree or equivalent (MBA optional but preferred) • 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. • Work experience in professional account management and sales environment is desirable • Proficiency with MS Office applications including Word, PowerPoint, and Excel • Familiarity with reporting tools like Lookr Analytics and PowerBI helpful • Salesforce use and familiarity in helping track client information helpful • Strong oral and written communication, and interpersonal skills. • Outstanding multi-tasking and time-management abilities. • Excellent organizational, analytical, problem analysis and problem-solving skills • This position requires travel, which includes overnight travel with as much as 20% travel requirements. • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity • Ability to navigate large organizations and build strong internal partnerships.

🏖️ Benefits

• Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed!