Service Mac Engineer

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First American (India)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💸 Finance

🤝 B2B

💰 $450M Post-IPO Debt - First American on 2024-09

Finance • B2B

First American (India) is a Global Capability Center (GCC) of First American Financial Corporation that provides software development, data & analytics, back-office, and knowledge-processing services to support title insurance, settlement services, mortgage solutions and related risk-management operations across the US, UK, Australia and Canada. With locations in Bangalore, Hyderabad and Salem, FAI delivers corporate IT and production services for its parent company and emphasizes a people-first culture recognized as a top workplace.

📋 Description

• Responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. • Maintain user and system up-time through effective remote problem solving. • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. • Configure hardware/software to customer specifications. • Evaluate new product versions and recommend upgrade schedules. • Set up and troubleshoot domains, user accounts and software accounts.

🎯 Requirements

• Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce. • Professional work experience of 2 to 3 years. • Experience with remote access systems. • Knowledge of troubleshooting desktops/laptops and basic understanding for networks. • Ability to manage multiple customer accounts at any given time. • Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications. • Knowledge of using any ticketing tool such as service first.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development