Associate, Credit Servicing Operations

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First Help Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

First Help Financial is an innovative and fast-growing auto finance company that has been serving customers with limited access to financial services for over a decade. The company focuses on providing fairly priced auto loans to consumers who are typically overlooked or mispriced by traditional financial institutions. Dedicated to a mission-driven approach, First Help Financial values culture, diversity, collaboration, and impeccable customer service, working closely with communities to support financial success and understanding. They offer multilingual customer support from application to payoff, ensuring a partnership for customer financial success.

📋 Description

• Match new deals to ensure the contract aligns with the latest approved loan structure offer. • Apply underwriting knowledge and judgment to evaluate and grant exceptions within the funding process. • Utilize funding resources and underwriting expertise to negotiate and address fee access for loans that have deviated from the approved underwriting framework. • Handle escalated funding exception requests in a timely and professional manner. • Complete the funding process to ensure deals are paid out in a timely manner, including supporting the QA team in booking out deals accurately. • Conduct applicant follow-up interviews when discrepancies are identified during the funding process, ensuring thorough documentation for further investigation. • Provide support and training to new associates as part of ongoing team development efforts. • Evaluate funding underwriting review requests and ensure application information is updated accurately and in a timely manner.

🎯 Requirements

• Minimum of 1 year of experience in an underwriting or funding role within the auto lending industry. • Willingness to learn and demonstrate comprehension of funding compliance standards, adhering to all applicable state-by-state requirements. • High school diploma or GED equivalent required. • Subject matter expertise in underwriting and credit analyst policies and procedures. • Excellent verbal and written communication skills. • Strong customer service and de-escalation skills.

🏖️ Benefits

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us. • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.