Escrow Acquisition and Service Release Supervisor

🕒 2 days ago

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Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Activities associated with the onboarding and acquisition of new loans: Validation of prior servicer’s checklist(s), including reviewing critically and monitoring those responses are received. • Tracking of process changes, if necessary, to accommodate special requirements • Review and validation of the loan data prior to acquisition • Coordination with internal team members to allow all illogical or invalid data to be identified • Communication of illogical or incorrect data identified with the client and/or prior servicer, including tracking and monitoring to ensure that all data is corrected. • New client implementation activities, including coordinating deliverables with vendors and testing to ensure that any new programming is working as designed. • Activities associated with the outgoing servicing transfer of existing loans: Data review and corrections as identified internally or by the new servicer • Ensure that all appropriate milestones are met to allow a successful transfer • Customer research requests and correspondence • Adherence to regulatory and legal requirements, including investor and state guidelines • Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurate and timely

🎯 Requirements

• Bachelor’s degree or relevant work experience • 2+ years of experience working in a mortgage environment, preferably Escrow Administration or Servicing Transfers • Established Leadership Skills – ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement • Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined. • Vendor Management Skills – proven ability to navigate vendor/service provider relationships, including service delivery/productivity/quality standards development and ongoing monitoring. • Excellent written, presentation and oral communication skills • Excellent Microsoft Office skills, including Microsoft Word, Excel, Outlook • Experience in BKFS/LPS/MSP is preferred

🏖️ Benefits

• Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan

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