Senior Business Process Owner

🕒 3 days ago

🏄 California – Remote

🏄 California – Remote

💵 $97.7k - $130.3k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Own and evolve enterprise-critical process domains within the title insurance lifecycle, applying a first-principles mindset to challenge legacy workflows and drive toward simpler, more scalable, and outcome-driven solutions. • Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows across the entire transactional lifecycle. • Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams to define automation, system enhancements, and integrations that amplify human performance. • Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes—embracing adaptability and iteration as core to delivering sustained impact. • Develop, maintain, and govern standardized process documentation (e.g., SOPs, swim lanes, process narratives) to ensure consistency, scalability, compliance, and sustained adoption across the organization. • Embed compliance and regulatory requirements into all process design, balancing automation, human amplification, and governance to ensure solutions are both innovative and durable. • Act as a final decision-maker for process design standards within assigned domains, ensuring alignment across business units and systems. • Lead cross-functional alignment across operations, product, technology, and compliance to drive adoption of standardized, enterprise-wide workflows.

🎯 Requirements

• 8+ years of progressive experience in the functional area with demonstrated ownership of large-scale process transformation initiatives. • Bachelor’s degree in business administration or related field preferred. • Deep and detailed understanding of functional area operations and processes. • Demonstrated experience in process analysis, workflow design, and leading process improvement initiatives. • Experience working with title production systems (e.g., Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms). • Excellent analytical, communication, and process documentation skills, with the ability to translate complex workflows into clear, actionable insights. • Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment. • Proficiency with process mapping and data tools (e.g., Visio, Lucid chart, Excel, and data visualization platforms). • Demonstrated digital mindset with a high degree of adaptability—comfortable challenging legacy processes, embracing change, and leveraging technology to reimagine how work gets done. • Experience in title insurance and escrow industry, with direct exposure to the full transaction lifecycle preferred. • Experience driving process automation and workflow optimization within title and escrow environments preferred. • Familiarity with Lean, Six Sigma, or other continuous improvement methodologies (certification preferred) • Experience in the design, configuration, or enhancement of title production systems (e.g., ResWare, SoftPro, or similar platforms) preferred.

🏖️ Benefits

• Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan